Conditions for The Return Of Products Purchased Through The Online Store

1. In the case of a service agreement, from the moment of conclusion of the agreement.
2. In the case of a purchase agreement, from the receipt of the goods by the customer or a third party designated by the customer (excluding the carrier).
3. In the case of a piecemeal order of goods, from the receipt of the last item by the customer or a third party designated by the customer (excluding the carrier).
4. In the case of an agreement for the regular (periodic) delivery of goods, from the first receipt of the item by the customer or a third party designated by the customer (excluding the carrier).

The right to return within 14 calendar days is not applicable to legal entities or entrepreneurial entities.       

To initiate a return, the customer is required to complete a return application form, which must include the following details: 

-         The name specified by the merchant, Physical address,  Fax number, E-mail

-         Order date

-         Order receipt date

-         Customer’s name

-         Customer’s address

-         Consumer’s signature, if the application is submitted in a physical (paper) format.       

-         Date of form submission

 

The application may be submitted to Alta's Remote Service Department via email at [email protected] or through the company's official Facebook page via private message.       

 

●       The seller shall reimburse the full amount paid by the customer without undue delay and no later than 14 calendar days from the date of receipt of the customer’s notice of agreement withdrawal.       

●       In the event of agreement withdrawal, the seller reserves the right to withhold the refund until the returned goods are received or the customer provides proof of shipment, except in cases where the seller has undertaken to collect the goods directly.       

●       The condition of the item, including its integrity and original state, shall be formally assessed and confirmed at the time of its return to the company.       

●       The customer shall bear all costs associated with the transportation of the item to the designated return location.       

●       The refund shall be issued using the original method of payment and credited to the account of the same individual who completed the payment transaction, unless otherwise agreed upon in writing between the customer and the seller.       

●       If the item is determined to have an initial defect, the customer shall seek remedy in accordance with the applicable warranty terms and conditions.       

●       Upon return of the item, the customer shall be entitled to a full reimbursement of the amount paid for the item.       

●       The item may only be returned if it is accompanied by its complete set, including all accessories, headphones, chargers, cables, and other items, and is in its original, undamaged packaging. Opening the box for the purpose of inspecting the goods shall not be considered as damage to the packaging. Furthermore, the customer is required to return any accessories, e-vouchers, or other promotional items received at the time of purchase, which must be returned or exchanged along with the original or returnable product. In the event that such items or vouchers are not returned, their value will be deducted from the amount to be refunded to the customer. In the case of Apple hardware, the product to be returned must not be activated.    

●       The right to return an item does not apply to products or services with a purchase price not exceeding 30 GEL.

●       The customer is obligated to deliver the returned goods to the designated return point address, following the company's confirmation of the return request.       

●       Custom-made or personalized items;

●       Opened hygiene products;

●       Sealed audio or video recordings, or software, once the seal has been broken after delivery.      

●       The merchant has provided the services outlined in the agreement in their entirety, with the prior consent of the customer, who was duly informed that, upon receiving the full services, they would forfeit the right to withdraw from the contract.       

●       The customer is required to inspect the items upon delivery and, by signing the delivery receipt provided by the courier, confirm that the product has been inspected and is free from visible defects.       

●       An item shall not be eligible for return if it exhibits any physical or external damage, including but not limited to damage to the original packaging (provided that the act of opening the box for inspection does not constitute damage to the packaging) or if the product identification or IMEI code has been removed.       

●       The items intended for return remain the sole responsibility of the customer until they are received by the seller's warehouse. The customer shall be liable for any damage to the items during this period, including any damage sustained during the return or shipment process to the seller's warehouse.        

●       The customer is obligated to securely package the goods to prevent any damage to the products and their packaging. Any damage to the items or packaging may affect the product’s value and, consequently, the seller's ability to resell the product.       

●       The customer is advised to retain all receipts, mailing slips, and tracking numbers as proof of shipment when returning the item to the seller.