Warranty Conditions for Natural Persons

Consumer Rights as Defined by the Law of Georgia "On Consumer Rights Protection":

If a defect is identified in the item, the consumer is entitled to demand that the trader remedy the defect (free-of-charge repair or replacement of the item, or a price reduction), or to withdraw from the contract.

Repair and replacement of the item are the consumer's primary rights. The consumer is entitled to demand free-of-charge repair or replacement of the item, except where this is impossible given the nature of the goods, or would entail disproportionate or unreasonably high costs.

The item must be repaired or replaced within a reasonable time, without causing significant inconvenience to the consumer, having regard to the nature of the item and the purpose for which the consumer purchased it.

Free-of-charge repair or replacement of the item means that the trader bears all costs necessary to bring the item into conformity with the contractual terms, including but not limited to postage, labour, and material costs.

The consumer is entitled to demand a price reduction or to withdraw from the contract if any of the following conditions are met:

Repair or replacement of the item is impossible;

The trader failed to repair or replace the item within a reasonable time, and the consumer has lost interest in the performance of the contract;

Repair or replacement of the item by the trader would cause the consumer significant inconvenience.

The consumer is entitled, upon withdrawal from the contract, to claim compensation for damages caused by non-performance of the contract, in accordance with the procedure established by the legislation of Georgia.

The consumer is not entitled to withdraw from the contract if the defect in the item is minor.

In determining whether a cost is disproportionate or unreasonably high, the following conditions shall be taken into account:

The value of the item or service, had it been in conformity with the contractual terms;

The degree of non-conformity of the item or service with the contractual terms;

The availability of an alternative means of remedying the problem related to the defect, without causing inconvenience to the consumer.

The consumer is entitled to exercise the above rights if the defect in the item is discovered within 2 years of the date of delivery of the goods to the consumer.

Burden of Proof as Defined by the Law of Georgia "On Consumer Rights Protection":

If the consumer discovers a defect in the item within 6 months of taking possession of it, it shall be presumed - until proven otherwise - that the defect existed at the time of delivery of the item (where this is possible given the nature of the item or the nature of the defect); the burden of proof lies with the trader.

If the consumer discovers a defect in the item 6 months after the date of taking possession, the burden of proving that the defect existed at the time of delivery of the item lies with the consumer.

The seller/trader is obligated to repair or replace the defective equipment within the following timeframes, calculated from the moment the item is received at the service center:

No later than 15 working days, if the replacement part or item is available on-site;

No later than 30 working days, if the item or replacement part needs to be ordered from abroad.

(excluding Saturdays, Sundays, and official public holidays)

General Guidelines

! To avoid any future misunderstandings, please read carefully the sections entitled: "Exceptions to Warranty Terms" and "Warranty service does not apply or is void in the following cases:"

! The customer is obliged to inspect the item's visual condition, bundled contents, and all characteristics that can be verified at the moment of receipt immediately upon taking delivery. After receipt of the item, no claims will be accepted regarding visual defects, damage, or missing components that could have been identified through ordinary examination at the time of receipt. The customer is entitled to refuse acceptance of the item if, at the moment of handover, they identify a visual defect or other apparent fault.

! Given the nature of goods/items classified as accessories, protective films, cases/covers, or items whose material (leather, leather-like material, adhesive, silicone, plastic, rubber, fabric, paper, etc.) is subject to intensive or frequent physical contact (e.g. daily handling, prolonged continuous contact with natural body oils for more than 5 minutes, contact with cosmetic or disinfecting/cleaning agents), any qualitative material degradation arising during normal use - including discolouration, loss of elasticity, surface thinning, deformation, abrasion, or structural deterioration - constitutes natural wear and tear characteristic of the item and does not qualify as an original/inherent defect, provided that no inherent defect existed in the parts or workmanship.

! Wear, deterioration, or depletion of consumable materials and accessories of the device, the condition of which depends on the intensity of use (including, but not limited to: blades/foils/filters of shavers, epilator heads, replacement brush heads for toothbrushes, and other similar components), shall be considered the result of normal wear and tear of the item and shall not be classified as an initial defect of the device, provided that no inherent defect existed in the parts or workmanship.

! Please note that the camera/lens of any device may be damaged by exposure to intense light sources, including direct sunlight, laser radiation, or other forms of radiation. Such damage may occur even when the device is powered off. Accordingly, please keep the device away from such radiation sources, as damage of this nature does not constitute an original/inherent defect.

! Notwithstanding any water-resistance rating of a device, the integrity of any device may be compromised, and the device may sustain damage upon submersion in water. Please note that damage to the device for this reason does not constitute an original/inherent defect.

! A reduction in the battery capacity of any device is not considered an original/inherent defect and constitutes the result of the device's natural wear and tear, provided that no inherent defect existed in the parts or workmanship.

Exceptions to Warranty Terms:

If the item was used for commercial rather than personal purposes;

The warranty does not apply to consumables, software, applications, or any type of damage that is not caused by an inherent defect or fault in the device.

Cases of color instability have been recorded in relation to the orange color models of the Apple iPhone 17 Pro and iPhone 17 Pro Max, attributable to the specific finish of the device's surface. When purchasing the device, please take this information into consideration, as any subsequent change in the color of the device's housing/finish will not be considered an original/inherent defect.

Warranty Terms:

Repair of the item is carried out at the brand's authorized service center/service point;

To obtain warranty service at a service center/service point, you must present the warranty card together with proof of payment, as well as the manufacturer's warranty card (where applicable);

The warranty card must contain the item name, serial number/IMEI code, purchaser's identity, date of purchase, the selling company's stamp, and the signatures of the responsible employee and the purchaser. Failure to meet these requirements will render the item ineligible for warranty service;

For large household appliances - defined as: refrigerators, gas cookers, washing machines, dishwashers, heaters, air conditioners, built-in hobs, ovens (excluding microwave ovens), extractor hoods, and televisions with a diagonal of no less than 43" - the customer must call TechPoint/the service point on the hotline (+995) 32 2422215 to arrange a call-out and receive instructions;

For any additional enquiries regarding warranty terms, please contact us at: *3838 or 032 2 38 38 38, or visit one of our stores;

Please note that an unjustified or non-warranty-compliant call-out of a service center/service point representative — including cases where no fault is confirmed - is chargeable, and the cost of said service shall be borne by the customer;

The service center/service point is obliged to repair the defective equipment in accordance with the warranty card terms within 30 working days from the moment the item is received at the service center/service point (excluding Saturdays, Sundays, and official public holidays). In the event that repair of the item proves impossible, the amount paid by the customer shall be refunded.

Warranty service does not apply or is void in the following cases:

The warranty period has expired;

The warranty card is not presented;

Proof of payment (receipt/waybill) is not presented;

The manufacturer's warranty card is not presented (where applicable);

The data in the warranty card has been altered, erased, or tampered with;

The serial number/IMEI code on the warranty card or the device housing is illegible or has been removed;

The item exhibits visual or mechanical damage/defect that caused the malfunction or to which the customer's claim relates;

The damage was caused by a malfunction of the electrical mains at the device's place of operation, or by the fault of the electricity supply company;

The item was used for purposes inconsistent with its intended use or for non-domestic purposes;

The seal or security sticker has been damaged or removed;

The storage and operating instructions for the device/item — as provided by the manufacturer or trader, including those published on the website (www.alta.ge) where applicable — have been violated;

The damage was caused by a computer virus or incompatible file(s);

The damage was caused by: electrical mains malfunction (voltage deviation above or below 220–230V), moisture ingress, penetration of foreign bodies/substances, corrosion, exposure to extreme high or low temperatures, violation of operating or storage conditions, or as a result of unqualified repair/installation work carried out on the device;

The warranty does not cover: the power supply unit of a desktop computer, the device battery, up to five dead pixels, memory cards, cables, adapters, charging devices, and other accessories;

A technical fault caused by failure to clean the device;

A technical fault caused by exposure to liquid or moisture;

The warranty does not cover modified ("rooted") operating systems on smartphones, or hardware instability resulting from the use of unlicensed software;

The earphones, cable, or charger of a mobile phone;

Equipment on which installation or warranty work has not been carried out by a specialist of an authorized service center/service point;

A technical fault caused by the use of a non-original adapter or cable, including connection via an extension lead;

A technical fault caused by the use of domestic appliances outside a residential environment (unless the device carries a specification permitting outdoor use).

The warranty does not apply to traders/legal/commercial entities.

Please note:

A screen protector does not protect the phone/tablet screen from cracking — it only reduces the likelihood of damage. The phone/tablet screen may crack even with a screen protector in place. A screen protector reduces the chance of damage but does not provide 100% protection against heavy impacts, point impacts, sharp objects, or corner drops.

Additional Provisions:

An on-site service centre call-out may be arranged for large household appliances (refrigerators, gas cookers, washing machines, dishwashers, heaters, air conditioners, built-in hobs, ovens [excluding microwave ovens], extractor hoods, and televisions 43" and above). A false service call-out is chargeable and shall be borne by the customer.

The damage-resistance specifications stated in the product specification reduce, but do not eliminate, the probability of sustaining such damage. The customer is obliged to protect the purchased item from mechanical, thermal, and liquid/moisture damage.

In the event that the customer, upon requesting service, fails to surrender the item for inspection or refuses to allow the device to be opened for diagnostic purposes, warranty service will not be provided.

The statutory warranty is valid within the territory of Georgia.

Air Conditioner Installation Terms

Standard installation includes:

Drilling through a standard brick or block wall up to 40 cm in thickness (excluding cold-pour concrete, reinforced concrete beams/lintels, monolithic concrete, pumice block, and other non-standard wall types);

Mounting the outdoor unit on its wall bracket;

Connecting the indoor and outdoor units via power cable within a 3-metre run (2 meters for Panasonic brand);

Connecting the indoor and outdoor units via copper refrigerant piping within a 3-metre run (2 meters for Panasonic brand);

Test-mode start-up and operational verification;

Briefing on operating instructions.

Non-standard installation includes:

Drilling through walls exceeding 40 cm in thickness;

Drilling through two walls;

Drilling through monolithic concrete, cold-pour concrete, reinforced concrete beams/lintels, pumice block, or other non-standard wall types;

Additional power cable where the run between units exceeds 3 meters (2 meters for Panasonic brand);

Additional copper refrigerant piping where the run between units exceeds 3 meters (2 meters for Panasonic brand).

In the case of non-standard installation, the customer agrees on the terms of the additional services directly with the installer, or is entitled to independently engage a suitably qualified installer. Such installation is not carried out by the seller, and the seller bears no liability for the results thereof.

Installation Cost Calculation:

Where installation requires parameters other than those specified above, the installation shall be deemed non-standard and its cost shall be agreed on-site directly with the installer.

Where installation services are purchased in-store, the terms may be reviewed at the checkout.

Further information is also available on our website: www.alta.ge

For additional information, please contact TechPoint’s hotline: (+995) 032 2 42 22 15

For Service, Please Apply to the Following Points/Service Centers at the Indicated Addresses

In the case of the Samsung brand, the consumer shall at any time contact Samsung’s hotline – 0 800 55 55 55; hotline working hours: Monday–Friday: 09:00–18:00; Saturday–Sunday: day off.

Apple’s official service address: iSupport, Tbilisi, S. Tsintsadze St. #12, (+995) 32 230 10 01; Working hours: Monday–Friday: 10:00–19:00, Saturday: 10:00–15:00, Sunday: day off.

LG official service address in Tbilisi: Tbilisi, A. Tsereteli #116, Tel: 0322 000 333; Tbilisi service working hours: Monday–Friday 10:00–19:00,Saturday–Sunday:day/off. LG official service address in Kutaisi: Kutaisi, Irakli Abashidze St. #10 (TechPoint Kutaisi), working hours: Monday–Friday: 10:00–19:00, Saturday: 10:00–15:00, Sunday: day off.

In the case of Electrolux and AEG brands, the consumer shall at any time contact the brand’s hotline at +995 800 000 828. Hotline working hours: Monday–Friday: 10:00–18:00, Saturday–Sunday: day off.