Warranty Terms and Conditions for Entrepreneurs and Legal Entities

Warranty Terms and Conditions for Entrepreneurs and Legal Entities

The warranty terms set out below apply to entrepreneurs/legal entities, non-entrepreneurial (non-commercial) legal entities, and public organizations.

The warranty period for goods purchased by a company shall be no more than 1 (one) year, unless a different period is specified on the first page of the warranty certificate or agreed upon by the parties.

For equipment used directly for entrepreneurial, professional, or commercial activities, or where the intensity of use exceeds the standard household usage pattern by its nature (including intensive office or commercial use), the warranty period shall be no more than 2 (two) months.

The warranty period for batteries, cells, and charging devices shall be equal to one-half of the warranty period established for the respective device, unless otherwise provided by the warranty certificate or the manufacturer's warranty terms.

By purchasing/accepting the product, the entrepreneur/legal entity acknowledges that operating, installation, safety, maintenance, and other instructions for the device may be provided in English or another foreign language. The purchaser declares that this circumstance is known to it, accepts it, and considers it sufficient for the proper performance of the contractual obligations. Accordingly, the absence of Georgian-language instructions or operating guidelines shall not constitute a defect of the goods, a breach of contract, or a warranty event, and shall not give rise to any legal, contractual, or commercial claim, demand, or liability against the seller.

Warranty service is provided in accordance with the conditions established by the official brand and includes free repair of the product during the warranty period. Warranty service shall be performed at the Techpoint service center, at the addresses indicated in the warranty certificate.

The warranty covers defects in equipment caused by manufacturing or technical faults (excluding software-related defects). To obtain warranty service, the customer must present the warranty certificate together with proof of purchase and the manufacturer's warranty certificate, where applicable.

The warranty is valid within the territory of Georgia.

The warranty certificate shall contain the following information:

● Product description;

● Serial number / IMEI code;

● Identity of the purchaser;

● Date of purchase;

● Seller's company seal;

● Signatures of the authorized employee and the purchaser.

Otherwise, the product shall not be eligible for warranty service.

The diagnostic period at the service center is 1–12 business days. If a technical defect is confirmed, the service provider shall repair the product or, where repair is impossible, replace it with a new one within 30 business days from the date the product is submitted to the service center.

Please note that only the defective product is subject to replacement, and not the entire complectation or set of accessories.

General Guidelines

! To avoid any misunderstanding, please carefully review the sections entitled “Warranty Exclusions” and “Warranty Service Does Not Apply or Becomes Void in the Following Cases:”.

! The customer is obliged to inspect the visual condition, completeness, and all characteristics of the product that can reasonably be examined at the time of delivery immediately upon receipt. After acceptance of the product, no claim shall be accepted regarding any visual defect, damage, or missing component that could have been identified through an ordinary inspection at the time of delivery. The customer is entitled to refuse acceptance of the product if a visual defect or other apparent deficiency is discovered upon delivery.

! Due to the nature of products classified as accessories, protective films, covers/cases, or products made from materials such as leather, synthetic leather, adhesive materials, silicone, plastic, rubber, fabric, paper, or other materials subject to intensive or frequent physical impact (including daily handling, continuous contact with natural body oils for more than five minutes, or contact with cosmetic, disinfecting, or cleaning agents), any changes in material properties occurring during use—including discoloration, loss of elasticity, thinning of surfaces, deformation, scratching, or deterioration of durability—shall be considered normal wear and tear and shall not constitute a manufacturing defect.

! Dulling, wear, or depletion of consumable materials and accessories whose condition depends on the intensity of use (including, but not limited to, shaver blades, foils, filters, epilator heads, replacement toothbrush heads, and similar components) shall be regarded as normal wear and tear and shall not be considered a manufacturing defect.

! Please note that any device camera or lens may be damaged by exposure to intense light sources, including direct sunlight, laser beams, or other forms of radiation. Such damage may occur even when the device is switched off. Accordingly, devices should be protected from exposure to such radiation, as damage caused in this manner does not constitute a manufacturing defect.

! Notwithstanding any water-resistance rating of a device, its resistance characteristics may deteriorate over time, and the device may malfunction or become damaged if submerged in water. Please note that damage resulting from such exposure does not constitute a manufacturing defect.

! Any reduction in battery capacity of a device shall not be considered a manufacturing defect and is regarded as a consequence of normal wear and natural aging of the battery.

! False service calls are subject to charges. This includes cases where, upon an on-site visit by a service center technician, it is determined that the device is functioning properly and that the reported issue resulted from the personnel's lack of knowledge or improper understanding of the operating instructions. In such circumstances, the visit shall be deemed a false service call, shall be chargeable, and the associated costs shall be borne in full by the purchasing legal entity in accordance with the service center's applicable tariff rates.

Warranty Service Does Not Apply or Becomes Void in the Following Cases

The warranty shall not apply in the following cases:

• The warranty period has expired;

• The warranty certificate is not presented;

• Information contained in the warranty certificate has been altered, erased, or modified;

• The serial number or IMEI code indicated on the warranty certificate and affixed to the device housing is illegible, missing, removed, or damaged;

• The equipment has sustained physical damage, including but not limited to scratches, cracks, dents, burns, melting, deformation, or breakage. The warranty also does not apply to damage caused by liquids, including cases where the model specifications indicate the presence of water-resistance or protective features;

• The product has been used for purposes other than its intended use;

• A seal, stamp, or tamper-evident label has been removed, broken, or damaged;

• The storage, handling, or operating instructions provided by the manufacturer or seller, including those published on the website (www.alta.ge), where applicable, have not been complied with;

• The defect or damage has been caused by a computer virus or incompatible file(s);

• The defect or damage has been caused by electrical network failures or voltage fluctuations outside the range of 220–230 volts, exposure to moisture, ingress of foreign bodies or substances, corrosion, exposure to excessively high or low temperatures, violation of operating or storage conditions, or unqualified repair or installation work;

• Up to five (5) inactive or defective pixels are considered a characteristic inherent in the manufacturing process and shall not be regarded as an original defect;

• The defect or damage has been caused by exposure to liquids or humidity;

• The warranty does not cover unstable operation or damage resulting from modifications to the smartphone or device operating system (commonly referred to as "rooting") or from the use of unlicensed software;

• The defect or damage has resulted from unqualified repair or installation work performed by the customer, or where installation or warranty-related work has been carried out in violation of the seller's instructions by an unauthorized service center or technician;

• The defect or damage has been caused by the use of a non-original adapter or cable, including connection of the product through an extension cord;

• The defect or damage has been caused by the use of the equipment outside residential or indoor premises, unless the device is expressly designated as suitable for outdoor use;

• The defect or damage has resulted from the customer's failure to comply with the applicable instructions, conditions, or requirements regarding the use, operation, and storage of the product.

The company shall not be liable for unstable operation of equipment resulting from modifications to smartphone operating systems (commonly referred to as "rooting") or from the use of unlicensed software on computers.Protective features specified in the product specifications reduce, but do not eliminate, the risk of sustaining such damage. The customer is obliged to protect the purchased product from mechanical, thermal, and water-related damage.

Warranty Exclusions

• Cases of color instability have been identified in relation to the orange-colored models of the Apple iPhone 17 Pro and iPhone 17 Pro Max, attributable to the specific finish and characteristics of the device surface. Customers are requested to take this information into consideration when making a purchasing decision, as any subsequent discoloration or change in the color of the device housing or coating shall not be regarded as an original defect or manufacturing fault.

Warranty Service Does Not Apply to the Following Accessories and Consumable Items:

● Mobile phone earphones/headphones, USB cable, charger;

● Tablet earphones/headphones, USB cable, charger;

● Printer cables and cartridges;

● Television remote control, power cable, and glasses;

● Refrigerator air purifier (ionizer), compartments, shelves, water dispenser, rubber seals, handles, lamps, and power cord;

● Washing machine inlet and outlet hoses, detergent drawer, power cord, lock, and door gasket;

● Microwave oven tray, lamp, grill, stand, rack, filter, and power cord;

● Gas cooker/electric oven supports, handles, burners, seals, power cord, switches, and self-cleaning filters;

● Cooker hood filter, lamp, and power cord;

● Vacuum cleaner hose, brush, filter, container, and power cord.

If the Product Cannot Be Repaired Within 30 Business Days:

1. The product shall be replaced with the same model, or, if such model is unavailable, with another model having identical or substantially equivalent technical characteristics. Only the defective product shall be replaced, and not its complectation, accessories, or consumable materials.
2. If it is impossible to provide an identical or substantially equivalent model, the purchaser shall be refunded the amount paid for the product, which shall be deemed full and final performance of the seller's obligations.
3. The parties agree that during the warranty service period (including diagnostics, repair, replacement, or refund procedures), as well as in the event of termination of the agreement or impossibility of performance, the seller shall not be liable for any damages incurred by the purchaser (legal entity) arising from interruption, suspension, or cessation of its business activities, including but not limited to loss of profit, production downtime, service disruptions, losses resulting from contractual penalties, liabilities towards third parties, or any other direct or indirect damages, except where the exclusion of such liability is prohibited under the applicable legislation of Georgia.
4. Upon refund of the amount paid for the product, all mutual rights and obligations of the parties relating to the specific product shall be considered fully and finally discharged and terminated.

Refund Procedure

A refund shall be considered solely as a remedy of last resort.

Air Conditioner Installation Terms

Standard installation includes:

• Drilling through a standard brick or block wall with a maximum thickness of 40 cm (excluding reinforced concrete, beams, monolithic structures, pumice blocks, and other non-standard wall types);

• Mounting the outdoor unit on a wall bracket;

• Connecting the indoor and outdoor units with a power cable within a distance of up to 3 meters (up to 2 meters for Panasonic brand units);

• Connecting the indoor and outdoor units with copper piping within a distance of up to 3 meters (up to 2 meters for Panasonic brand units);

• Testing the unit in test mode and confirming its proper operation;

• Providing the customer with instructions regarding the proper use and operation of the unit.

Non-Standard Installation Includes:

• Drilling through a wall exceeding 40 cm in thickness;

• Drilling through two walls;

• Drilling through monolithic structures, reinforced concrete, beams, pumice blocks, and other non-standard wall types;

• Installation of additional connecting power cables where the distance between the indoor and outdoor units exceeds 3 meters (or 2 meters in the case of Panasonic brand units);

• Installation of additional copper piping where the distance between the indoor and outdoor units exceeds 3 meters (or 2 meters in the case of Panasonic brand units).

In the case of a non-standard installation, the customer shall agree on the terms and conditions of the additional services directly with the installer performing the work or shall be entitled to engage another suitably qualified installer at their own discretion.

Such installation services are not provided by the seller, and the seller shall bear no responsibility or liability for the performance, quality, or consequences of such installation works.

Calculation of Installation Charges

·        If the installation requires parameters different from those specified above, the installation shall be deemed non-standard, and its cost shall be agreed upon on-site directly with the installer.

·        In cases where the installation service is purchased in-store, the applicable terms and conditions may be reviewed at the cashier's desk.

·        Information is also available on our website: www.alta.ge.

·        For additional information, please contact the Techpoint hotline at: (+995) 032 2 42 22 15.

For Service, Please Apply to the Following Points/Service Centers at the Indicated Addresses

In the case of the Samsung brand, the consumer shall at any time contact Samsung’s hotline – 0 800 55 55 55; hotline working hours: Monday–Friday: 09:00–18:00; Saturday–Sunday: day off.

Apple’s official service address: iSupport, Tbilisi, S. Tsintsadze St. #12, (+995) 32 230 10 01; Working hours: Monday–Friday: 10:00–19:00, Saturday: 10:00–15:00, Sunday: day off.

LG official service address in Tbilisi: Tbilisi, A. Tsereteli #116, Tel: 0322 000 333; Tbilisi service working hours: Monday–Friday 10:00–19:00,Saturday–Sunday:day/off. LG official service address in Kutaisi: Kutaisi, Irakli Abashidze St. #10 (TechPoint Kutaisi), working hours: Monday–Friday: 10:00–19:00, Saturday: 10:00–15:00, Sunday: day off.

In the case of Electrolux and AEG brands, the consumer shall at any time contact the brand’s hotline at +995 800 000 828. Hotline working hours: Monday–Friday: 10:00–18:00, Saturday–Sunday: day off.