Website Errors
The following types of technical
errors may occur on the website:
-
Incorrect pricing of items
(e.g., the price may be mistakenly displayed as much lower than intended, such
as 200 GEL instead of 2000 GEL).
-
Incorrect item characteristics
(e.g., the website may list features that the item does not actually have).
In the event of an error, the
order will be canceled, and the customer will be given the option to choose one
of the following:
- Return the item and receive a refund (if the item is in their
possession).
- Receive a 10% discount on the item, up to
a maximum of 300 GEL.
- Receive:
●
A 50 GEL voucher if the item's
value is up to 500 GEL.
●
A 100 GEL voucher if the item's
value is up to 2000 GEL.
●
A 200 GEL voucher if the item's
value is up to 2000 GEL.
The voucher can be redeemed at
any Alta stores.
To select one of the above options, the customer must submit a request to the
following email address: [email protected].
